End User Certificate: Certificate issued by the customer authorising the importation of prohibited items by a relevant government body requesting prohibited items purchase.
Official Quotation: Quotation provided by Gameplex ta #SSPA, containing company Terms and Conditions, signed by an official Gameplex ta #SSPA sales consultant or by management.
Official Purchase Order: Purchase order accepted by Gameplex Pty Ltd ta #SSPA, provided by the customer containing an official quotation reference, customer registered business/company details and complete listed of quoted products, fees and charges are accepted by the customer.
Official Invoice: Invoice containing Gameplex Pty Ltd ta #SSPA pricing breakdown, official Gameplex Pty Ltd ta #SSPA logo,Gameplex Pty Ltd ta #SSPA quotation reference and customer purchase order reference.
Gameplex Pty Ltd ta #SSPA will provide the best possible price at time of quotation. Where good quoted are from an overseas supplier exchange rate variations may apply at the discretion of company. Where exchange rate variations are applicable the quoted exchange rate will be included in the quotation. Invoices will stipulate the revised exchange rate and resulting vriables or cost increases.
All Gameplex Pty Ltd ta #SSPA quotes are valid for a standard 14 days from time of quotation. Deviation from 14 day validity shall only be authorised by Gameplex Pty Ltd ta #SSPA management in writing.
Customer with quotations over 14 must request re-validation from Gameplex Pty Ltd ta #SSPA Management prior to order placement. Gameplex Pty Ltd ta #SSPA will only re-validate quotations if there have been no exchange rate variations, freight variations or increase in product costs.
Quotations provided by Gameplex Pty Ltd ta #SSPA will be in writing form as an Official Quotation only.
Quantity discounts may be available on application. Application for quantity discounts are to be presented to Gameplex Pty Ltd ta #SSPA in writing and may only be approved by Gameplex Pty Ltd ta #SSPA management in writing via official SSPA quotation.
Freight costs will be included and itemised in Gameplex Pty Ltd ta #SSPA official quotation. Other freight arrangements may be applied prior to or at the time quoting, which are determined or agreed to cost or delivery benefits by
ORDERING GOODS & PRODUCTS:
Orders will only be actioned when an official Gameplex Pty Ltd ta #SSPA order form or official purchase order has been correctly completed and received at our office. Correctly completed order forms can be dispatched by email/fax of post.
Credit Accounts are will not be authorised to individuals or private entities.
Relevant licenses, End User Certificates, (EUC), and other documentation must accompany all orders for ‘Prohibited Items’ listed under current State and Federal legislation.
Gameplex Pty Ltd ta #SSPA will not provide ‘Prohibited Items’ to unauthorised individuals or companies as this is in contravention of State and Federal legislation.
CANCELLATION of orders will only be accepted by Gameplex Pty Ltd ta #SSPA in writing. Cancellations may not be accepted if the timeframe after acceptance of Gameplex Pty Ltd ta #SSPA quotation is unreasonable of goods have arrived to fill the order. Where possible Gameplex Pty Ltd ta #SSPA will endeavour to resolve such requests in an equitable manner. ALL orders are FINAL once an official PO is received on all restricted and permitted articles, due to End User interantional export and Import agreements.
Payment is be made prior to any orders being supplied by Gameplex Pty Ltd ta #SSPA. Alternative payment methods are to be requested in writing and may only be authorised by Gameplex Pty Ltd ta #SSPA management.
EXCHANGE & RETURN POLICY:
Customers are to ensure that when placing any order that the product(s) ordered and all accompanying paperwork and delivery details are correct. In the event discrepancies exist, the customer is to contact Gameplex Pty Ltd ta #SSPA immediately.
Authorisation to approved return goods for exchange may only be granted by Gameplex Pty Ltd ta #SSPA management. The customer is to ensure authorisation has been granted prior to returning any goods or products (regardless).
Goods returned without prior authorisation by Gameplex Pty Ltd ta #SSPA may be subject to additional freight costs being incurred by the customer.
Products found to be worn, loose or damaged as a result of manufacturer’s fault and not as a result of undue carelessness or harsh treatment by the customer will be considered for exchange.
Any products or goods returned will be inspected and assessed by Gameplex Pty Ltd ta #SSPA consultants and management (and where possible manufacturers representatives also) to determine certain results.
Products found to be damaged as a result of negligence may be given further by Gameplex Pty Ltd ta #SSPA Management. Refund decisions by Gameplex Pty Ltd ta #SSPA will be communicated to the customer.
EU Articles (Restricted permitted items)- All orders for items classified under EU Articles are final.
Original invoice must accompany any returned or exchanged good or products.
AVAILABILITY OF PRODUCTS:
Items that are out of stock will be placed automatically on backorder and supplied as soon as possible. Multi orders where backorders may affect the timings can be held until completion. Customers may request alternative arrangement through Gameplex Pty Ltd ta #SSPA management. Gameplex Pty Ltd ta #SSPA will consider the customer’s alternative arrangements and communicate their decision to the customer.
Products are subject to change without notification at any time.
Gameplex Pty Ltd ta #SSPA endeavours to notify customers, where possible the deletion or modification of products in any advertisement.
Products is stock will be delivered by the best possible means I.e. post, courier or other arrangements.
Where product delivery is delayed Gameplex Pty Ltd ta #SSPA will contact the customer at the first available opportunity. Gameplex Pty Ltd ta #SSPA management will explain the cause of delay and provide the customer with a revised delivery date.
Private orders sent by post, fax or mail must be accompanied by payment details either. Gameplex Pty Ltd ta #SSPA accept payment by VISA, MASTERCARD or by Direct Deposit/transfers.
All goods remain the property of Gameplex Pty Ltd ta #SSPA until payment in full is received and cleared.
Prohibited items include I.e. handcuffs; Batons etc are only available to licensed persons. You must hold all the relevant and current licenses appropriate to Federal and State laws. Certified true copies of these licenses are to be forward to Gameplex Pty Ltd ta #SSPA when ordering such goods.
NO LICENCE(S) – NO GOODS.
All End User Certificates must be correctly completed at time of order placement with Gameplex Pty Ltd ta #SSPA .
Any other documentation required to complete an order will be requested by Gameplex Pty Ltd ta #SSPA and must be supplied by the customer.
Gameplex Pty Ltd ta #SSPA delivery options include: Express Post/Local couriers/interstate freighting/overseas handlers. Gameplex Pty Ltd ta #SSPA reserves the right in cordinating the best possible option for determining the delivery.